TERMS & CONDITIONS

Welcome to Ratna Kalash Bridal & Fashion Jewellery. By accessing or using our website, you agree to comply with the following Terms & Conditions. Please read them carefully before making a purchase.

1. General

• The website is owned and operated by Ratna Kalash Bridal & Fashion Jewellery.
• We reserve the right to update, modify, or change these terms at any time without prior notice.
• Continued use of the website indicates acceptance of these terms.

2. Product Information

• We make every effort to display product details, colors, and designs accurately.
• Slight variations in color, finish, or appearance may occur due to lighting, photography, and screen settings.
• Handmade or fashion jewellery products may have minor natural variations.

3. Pricing & Payments

• All prices are listed in Indian Rupees (INR).
• Prices may change without prior notice.
• Full payment must be completed before order processing.
• We accept secure online payments through trusted payment gateways.

4. Order Acceptance

• Once an order is placed, you will receive an order confirmation.
• We reserve the right to cancel or refuse any order due to:
• Product unavailability
• Pricing errors
• Suspicious or fraudulent transactions
• Incorrect customer information

In such cases, eligible refunds will be processed accordingly.

5. Shipping & Delivery

• Delivery timelines are estimates and may vary depending on location, courier services, or unforeseen delays.
• We are not responsible for delays caused by courier partners, weather conditions, or incorrect shipping details provided by customers.

6. No Return & No Exchange

• We follow a strict No Return & No Exchange policy on all products.
• Please review product details carefully before placing your order.

Exceptions may apply only in cases where:

• Wrong product is delivered
• Product arrives damaged

Customers must report such issues within 24 hours of delivery with proper proof including an unboxing video.

7. Intellectual Property

All website content including:

• Product images
• Logos
• Designs
• Text
• Graphics

is the property of Ratna Kalash Bridal & Fashion Jewellery and may not be copied, reproduced, or used without permission.

8. User Responsibilities

Customers agree:

• To provide accurate billing and shipping details
• Not to misuse the website
• Not to attempt fraudulent transactions or unauthorized activities

9. Limitation of Liability

Ratna Kalash Bridal & Fashion Jewellery shall not be held liable for:

• Indirect or incidental damages
• Delivery delays caused by third parties
• Loss due to incorrect information provided by customers
• Minor product variations

10. Privacy Policy

Customer information collected during purchases is used only for:

• Order processing
• Delivery updates
• Customer support
• Promotional communication (optional)

We do not sell customer information to third parties.

11. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes shall fall under the jurisdiction of Bangalore, Karnataka.